So for our next chapter the topic is about CREATING COLLABORATIVE PARTNERSHIPS.
TEAMS , PARTNERSHIPS AND ALLIANCES
Organizations create
and use teams, partnerships and alliances to :
- Undertake
new initiatives
- Address
both minor and major problems
- Capitalize
on significant opportunities
Collaboration systems
: supports the work of teams by facilitating the sharing and flow of
information
- Organization form
alliances and partnerships with other organizations based on their core
competency
Core competency : an
organization’s key strength a business function that it does better than any of
its competitors
Core competency
strategy : organization chooses to focus specifically on its core competency
and forms partnerships with other organizations to handle nonstrategic business
processes.
Information technology
can make a business partnership easier to establish and manage
Information
partnership – occurs when two or more organizations cooperate by integrating
their IT systems, thereby providing customers with the best of what each can
offer.
COLLABORATION SYSTEMS
An IT based set of tools that supports the work
of teams by facilitating the sharing and flow of information.
2 categories of
collaboration :
·
Unstructured
collaboration (information collaboration) : includes documents exchange, shared
whiteboards, discussion forums and email.
·
Structured
collaboration ( process collaboration) : involves shared participation in
business processes such a workflow in which knowledge is hardcoded as rules.
Collaboration systems
include :
- Knowledge
management systems
- Content
management systems
- Workflow
management systems
- Groupware
systems
KNOWLEDGE MANAGEMENT SYSTMES
Knowledge
management (KM) - Involves capturing, classifying, evaluating, retrieving, and
sharing information assets in a way that provides context for effective
decisions and actions
Knowledge
management systems – supports the capturing and use of an organization’s
“know-how”
EXPLICIT AND TACIT KNOWLEDGE
Explicit
knowledge – consists of anything that can be documented, archived, and
codified, often with the of IT.
Tacit
knowledge – knowledge contained in people’s heads.
Two
best practices for transferring or recreating tacit knowledge :
Shadowing
– less experienced staff observe more experienced staff to learn how their more
experienced counterparts approach their work.
Joint
problem solving – a notice and expert work together on a project
KNOWLEDGE MANAGEMENT AND SOCIAL NETWORKING
Social
networking analysis (SNA) – a process of mapping a group’s contacts (whether
personel or profesional) to identify who knows whom and who works with whom.
SNA
provides a clear picture of how employees and divisions works together and can
help identify key experts.
CONTENT MANAGEMENT
Provides
tools to manage the creation, storage, editing and publication of information
in a collaboration environment.
CMS
marketplace includes :
·
Document
management systems (DMS)
·
Digital
asset management systems (DAM)
·
Web
content management systems (WCM)
WORKING WIKIS
Wikis – web based
tools that make it easy for users to add, remove, and change online content
Business wikis –
collaborative web pages that allows users to edit documents, share ideas or
monitor the status of a project.
WORKFLOW MANAGEMENT SYSTEMS
Workflow – defines all
the steps or business rules, from beginning to end required for a business
process
Workflow management
system – facilitates the automation and management of business processes and
controls the movement of work trough the business process
Messaging -based
workflow systems – sends work assignments through an e-mail system
Database-based workflow
systems – stores documents in central location and automatically asks the team
members to access the document when it is their turn to edit the document.
GROUPWARE SYSTEMS
- Software that supports
team interaction and dynamics including calendaring, scheduling and
videoconferencing.
Videoconference – a
set of interactive telecommunication technologies that allow two or more
locations to interact via two-way video and audio transmissions simultaneously.
Web conferencing –
blends audio, video, and documents sharing technologies to create virtual
meeting rooms where people “gather” at a password protected web site.
Instant messaging –
type of communications service that enables someone to create a kind of private
chat room with another individual to communicate in real-time over the
internet.
